- Craftsman Warranty Exchanges
- CRC-RTV-Markout Process
- Gift Cards
- Password Issues
- POS Ringing Processes
- Sears Credit-Leasing-SYWR
- Supplies
- Refunds (returns-cancellations-sales adjusts)
- Reports
- z All Other Issues
Store Number Not Recognized in Store Stock Scheduler
If a store receives an error message in the Store Stock Scheduler "Please enter valid store number" when they enter their POS store number, the store number must be reset in NPS:
- Launch NPS:
- In TEFE launch PROD_SVC NPS--C2
- On the “Sign-on is complete” page type “PS30” and press Enter
- Enter the Unit number (Service District from store list)
- Enter Associate ID 8779 and press Enter
- Select 1 Operating and press Enter
- Select 1 Customer/shop service creation and press Enter
- Select Action Code 3=Inquiry then key the Store phone number and press Enter
- If multiple profiles appear, scroll to find the appropriate “Sears Hometown Store” profile, key the line number and press Enter
- Tab once to the Command line and enter 2=View cust menu and press Enter
- Type selection number 1 View/update above customer then press Enter
- Tab to the Store # field at the bottom of the page and key the POS store number preceeded by 3 zeroes then press Enter (example “0003085”)
You should see the "R0105 Request successfully processed" message indicating that the store number has been successfully reset.