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Store Stock Repair - "Div./Item Not Recognized" Error on Store Stock Servicing Website

In the short term the store should be directed to submit an escalation email to 702ps_ihnetteam@transformco.com and request store stock service be manually scheduled.  It is  very important that the following information be provided:
  • Store Number
  • Product Brand
  • Div. & Stock Number
  • Mfg. Model Number
  • Serial Number
  • Detailed Description of Service Issue
  • Cell Phone Number to receive appointment text updates

  The Operations Team should then open a SysAid Basic Request per the following example:
Creation date: 6/4/2021 3:39 PM (jeff.mcdowell@htstores.com)      Updated: 6/4/2021 3:40 PM (jeff.mcdowell@htstores.com)
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