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Hybrid Delivery and Installation on Sears.com

This question / issue comes up periodically with Hybrid Delivery customers who purchased off Sears.com.


The customer thinks they are getting installation based on the vague messaging as they check out.

However if the zip code is a Hybrid Delivery zip code, there is no installation option.


Below are sample check out screen for two zip codes.

  • The first is a zip code where the Altus, OK Hometown store does the deliveries. (No installation option.)
    • A sample salescheck image pulled from SARA shows the $89.99 delivery fee (account 116000) and $30 haul away fee (116005).

  • The second is a zip code where Innovel/Cost Co. manages the delivery. (Options include Delivery & Installation OR Leave-in-Box.)


 


Creation date: 4/8/2021 11:31 AM (astauf1)      Updated: 4/8/2021 11:31 AM ()
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