ASN issues when scheduling RTV pick-up on GENCO website

Occasionally, when a store accesses the GENCO website to schedule a truck to pick up their RTV pallets and/or Craftsman Tool Barrels, they may receive an error message that the ASN number that is generated by the MRS Maintenance  > Return to Vendor  system is invalid or has previously been used, or the associate may have forgotten to write down or screen print the ASN number.