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Stores Stock Repair Scheduling Website Errors (General)

If an item is not available in the Store Stock Servicing Website to create a service order, stores should submit a help ticket under category HTS-Home Services (Installation, Product Repair) > Store Stock Repair and provide details on the error message they are receiving (provide screen grab pictures if possible.)

The store should then submit an escalation email to 702ps_ihnetteam@transformco.com and request store stock service be manually scheduled.  It is very important that the following information be provided:
  • Store Number
  • Product Brand
  • Div. & Stock Number
  • Mfg. Model Number
  • Serial Number
  • Detailed Description of Service Issue
  • Cell Phone Number to receive appointment text updates