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How to Create Carry-In Service Orders

Stores may no longer create service orders or update customer information in NPS.  NPS can only be used to look-up warranty and PA information.  

Stores without Go Local Service providers should: 
  • Reference the Carry-In Brands List and Carry In Product Service Check Sheet on Hometown Connect > Services > Home Services -Product Repair to validate warranty coverage is through Sears.
  • Use NPS to verify the item is still covered by warranty or PA coverage 
  • Submit 
  • Carry-In Repair - Warranty Replacement Request form