Quick Links

Reset Enterprise ID Password |Technical Issues/Request (SysAid)|Hometown User Application Access Guides: Non-Company Stores |Company Stores | More Useful Links

Hometown Support

Recently viewed tickets

Log out

HTS-Home Services (Installation, Product Repair)

HTS-Inventory: Tools & Automotive

Availability-Customer Orders (HFM & RSOS)

HTS-Logistics

HTS-Marketing

HTS-Merchandising: Tools & Automotive

Gift Bar

HTS-Operations

HTS-Ops Support

Payment Errors

HTS-Owner Income

HTS -Sears.com Escalation

Store Facing

Disabled

Signing System (ECS/RES)

Print...

Repair Services Escalation Reference Guide

Please refer to the Home Services Escalation Process document when working Repair Escalation tickets. The document contains all valid escalation contacts and paths.

Hometown Connect > Stores > Store Operations > Services > Home Services - Product Repair.

Creation date: 4/3/2019 12:08 PM (jdeigoru) Updated: 11/11/2021 10:34 AM (jeff.mcdowell@htstores.com)