- Carry-In Repair
- In-Home Repair
- Installation
- Protection Agreements-PA Replacements
- Store Stock Repair
- Craftsman Warranty Exchanges
- Gift Cards
- Password Issues
- POS Ringing Processes
- Sears Credit-Leasing-SYWR
- Supplies - Fixtures
- Refunds (returns-cancellations-sales adjusts)
- Signing System (ECS/RES)
- Picture Station
- Shop Your Way Rewards (SYWR)
- Sears Credit
- SO Date or Quantity Changes
- SPP Home Appliances
- SHO Launchpad
Repair Services Escalation Reference Guide
Please refer to the attached Job Aid when working Repair Escalation tickets.
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Home Services Escalation Process_02-07-20 .pdf 897.2 KB resend |
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