- Craftsman Warranty Exchanges
- CRC-RTV-Markout Process
- Gift Cards
- Password Issues
- POS Ringing Processes
- Sears Credit-Leasing-SYWR
- Supplies
- Refunds (returns-cancellations-sales adjusts)
- Reports
- z All Other Issues
Where do I go for RES Help?
Below you will find the correct path for assistance based on the issue you are having for signing.
PRICING ISSUES: Call the Price Help Desk at 1-888-877-4230
MISSING SIGNS, SIGN SIZE, OR CONTENT ISSUES: (specific div/item examples required) :
Help Ticket (Old System) > Sears Signing > Missing Signs/Wrong Size - Appropriate Business
PROCESS QUESTIONS: SHOS Support > Signing System (RES)
SYSTEM ISSUES: Call the Systems Help Desk at 877-742-6948 OR open a ServiceNow (https://sears.service-now.com) ticket.
LEXMARK PRINTER / TONER ISSUES: Contact Hometown Solutions Help Desk at 1-800-827-1350
OR
SHOS Support >Selling & Customer Experience > Equipment (CTT, Scanner, Lexmark printer)
Refer to the RES Process documents on HOC for more information on RES and RES Processes.
HOC > Operations > Core Processes > RES
PRICING ISSUES: Call the Price Help Desk at 1-888-877-4230
MISSING SIGNS, SIGN SIZE, OR CONTENT ISSUES: (specific div/item examples required) :
Help Ticket (Old System) > Sears Signing > Missing Signs/Wrong Size - Appropriate Business
PROCESS QUESTIONS: SHOS Support > Signing System (RES)
SYSTEM ISSUES: Call the Systems Help Desk at 877-742-6948 OR open a ServiceNow (https://sears.service-now.com) ticket.
LEXMARK PRINTER / TONER ISSUES: Contact Hometown Solutions Help Desk at 1-800-827-1350
OR
SHOS Support >Selling & Customer Experience > Equipment (CTT, Scanner, Lexmark printer)
Refer to the RES Process documents on HOC for more information on RES and RES Processes.
HOC > Operations > Core Processes > RES
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