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Considering Suggested 8/11/2020 by Phil Beaudoin



Customer Escalation - Agent Notifications

Currently, agents only get updates by looking up an order/request in the Customer Escalation tool.

this enhancement is to establish email notifications to select agent teams regarding any updates made to a request so they can more proactively follow up with the customer. This would include Customer solutions, BBB, social media and executive member support teams

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