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!Tips! (3 articles)

SYW -Support
Updated: Monday, September 21, 2020
Help Ticket Tips!
Monday, May 4, 2020 help ticket
SYWR Member - How can they get their PIN number?
Updated: Monday, September 21, 2020

Hometown Support (5 articles)

Store Info Updates - Hours, Address, Phone
Updated: Monday, May 18, 2020 address phone store hours
Important Links
Updated: Sunday, December 13, 2020 links quick links
Report Codes
Updated: Friday, January 6, 2017
SHOS Support Access Help
How do I Create/View Support Tickets via SHOS Support?

HTS-Home Services (Installation, Product Repair)

Carry-In Repair (1 articles)

How to Create Carry-In Service Orders
Updated: Wednesday, April 15, 2020 carry-in repair item

In-Home Repair (1 articles)

Repair Services Escalation Reference Guide
Updated: Wednesday, April 15, 2020

Installation (1 articles)

Installation - Innovel Installation Escalations
Monday, April 27, 2020

Protection Agreements-PA Replacements (7 articles)

Refunding Protection Agreements for Deceased Customers
Thursday, May 5, 2016
Protection Agreement (PA) Help Desk - 1-800-827-6655
Updated: Monday, April 13, 2020
Protection Agreement Benefits Authorization (Food Loss, No Lemon Guarantee)
Updated: Monday, April 13, 2020
Can accessories be rung on a PA replacement
Updated: Monday, April 13, 2020
Store can’t ring delivery/installation on the sale with PA replacement
Updated: Monday, April 13, 2020

Store Stock Repair (1 articles)

Item Not Available in Store Stock Servicing Website to Create Service Order
Updated: Wednesday, April 15, 2020 store stock servicing

HTS-Inventory: Tools & Automotive

Availability-Customer Orders (HFM & RSOS) (1 articles)

How to Look Up an Order in SCIM
Wednesday, July 26, 2017

HTS-Logistics

Hybrid Delivery (1 articles)

Hybrid Delivery -Closing Orders
Updated: Friday, April 17, 2020

Truck Issues (Logistics) (1 articles)

Innovel Truck Schedule and Delivery Days
Monday, July 9, 2018

HTS-Marketing

Ad Giants (Asset Availability-Login) (1 articles)

AdGiant Password/Login Issues
Tuesday, September 5, 2017

Social Media (Facebook-Twitter) (4 articles)

Can't remember the Facebook log in (user or password)
Duplicate Facebook Page
How do I know if my store has a Facebook page
facebook
How to become a Facebook Admin
Updated: Thursday, June 8, 2017

HTS-Merchandising: Tools & Automotive

Gift Bar (1 articles)

2020 Holiday Gift Bar
Monday, October 26, 2020 2020 holiday gift bar

HTS-Operations

Craftsman Warranty Exchanges (1 articles)

Craftsman Tool Exchange Process
Updated: Monday, May 11, 2020

CRC-RTV Process (1 articles)

ASN issues when scheduling RTV pick-up on GENCO website
Friday, February 5, 2021

Gift Cards (1 articles)

Discontinuation of 3rd Party Gift Cards
Wednesday, July 12, 2017

Password Issues (1 articles)

Password Reset - Enterprise ID/Email
Updated: Sunday, December 13, 2020 email enterprise id expired log in login password username

POS Ringing Processes (4 articles)

ROR/HFM Removal
Sunday, August 4, 2019
Gift Receipts
Tuesday, November 8, 2016
RSOS Special Orders- Direct to Customer ringing instructions
Wednesday, November 2, 2016
Where can I find my barcodes?
Updated: Friday, April 29, 2016

Sears Credit-Leasing-SYWR (10 articles)

Lease It -Support Numbers
Updated: Monday, April 16, 2018 lease support
Complying with the Telephone Consumer Protection Act (TCPA)
Monday, May 22, 2017
Sears MasterCard & Sears Card Statements from Citi
Monday, May 22, 2017
Leasing 991 Items in HTS / HAS (Rev. 03/16/17)
Updated: Friday, April 14, 2017
PAs & Sears MasterCard / Sears Card Credit Limits
Thursday, February 23, 2017 credit limits

Supplies - Fixtures (6 articles)

Supplies -NEC Register Ribbon / Ink
Updated: Wednesday, May 6, 2020 nec ribbon for register register ribbon regsiter ink
Supplies -Receipt Tape Ordering
Updated: Friday, April 17, 2020
Cleaning the NEC Printers
Updated: Wednesday, November 29, 2017
Hardware repair out of warranty
Friday, August 26, 2016
Supplies -Owner Reimbursment
Updated: Wednesday, May 6, 2020 commission statement monthly staples advantage site supplies

Refunds (returns-cancellations-sales adjusts) (2 articles)

Bulk Item Not Delivered or Returned: POS Process
Thursday, March 10, 2016
How do I research or correct a Mail Bank?
Updated: Tuesday, December 10, 2019 mail bank check

Reports (1 articles)

Replenishment Report NPOS785 -Turn Off
Updated: Friday, January 8, 2021 reporting

z All Other Issues (1 articles)

OMS Stuck Orders -Review Reporting in Tableau
Tuesday, October 20, 2020 0 h.com

HTS-Ops Support

Payment Errors (1 articles)

Transaction Rang on register 778 by corporate caused posted cash to be short in store 3723
Friday, December 7, 2018

HTS-Owner Income

Commission Statement (1 articles)

Commission Statement
Monday, April 27, 2020

Commission Questions (1 articles)

Commission Rates
Monday, April 27, 2020

HTS-Reporting

Reporting Issues/Questions (1 articles)

Report -Reprinting
Tuesday, July 21, 2020 open hfm reprint reports

HTS -Sears.com Escalation

Store Facing (1 articles)

Fusion Support Updates
Updated: Monday, June 26, 2017

Disabled

Signing System (ECS/RES) (4 articles)

Why are my print margins not aligned?
Why won’t my print queue clear?
Where do I go for RES Help?
Updated: Monday, November 7, 2016
How do I Create a Store Hours Sign in RES?

Hometown Apps User Voice

11 votes	New Claims and Credit Portal Suggested 8/14/2020 Considering

8 votes	Customer Order Inquiry - Real-Time DOS Integration Suggested 10/15/2020 Considering

7 votes	New HometownConnectPortal Suggested 8/14/2020 In progress

6 votes	Store Visits App Suggested 10/15/2020 Considering

5 votes	Customer Escalations - Store Notifications on Creation or Customer Contact Suggested 8/11/2020 In progress

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