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Reset Enterprise ID Password |Sysaid |Hometown User Application Access Guides: Non-Company Stores |Company Stores | More Useful Links
!Tips! (3 articles)
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SYW -Support
Updated: Monday, September 21, 2020
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Help Ticket Tips!
Monday, May 4, 2020 help ticket
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SYWR Member - How can they get their PIN number?
Updated: Monday, September 21, 2020
Hometown Support (5 articles)
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Store Info Updates - Hours, Address, Phone
Updated: Monday, May 18, 2020 address phone store hours
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Important Links
Updated: Sunday, December 13, 2020 links quick links
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Report Codes
Updated: Friday, January 6, 2017
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SHOS Support Access Help
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How do I Create/View Support Tickets via SHOS Support?
HTS-Home Services (Installation, Product Repair)
Carry-In Repair (1 articles)
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How to Create Carry-In Service Orders
Updated: Wednesday, April 15, 2020 carry-in repair item
In-Home Repair (1 articles)
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Repair Services Escalation Reference Guide
Updated: Wednesday, April 15, 2020
Installation (1 articles)
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Installation - Innovel Installation Escalations
Monday, April 27, 2020
Protection Agreements-PA Replacements (7 articles)
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Refunding Protection Agreements for Deceased Customers
Thursday, May 5, 2016
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Protection Agreement (PA) Help Desk - 1-800-827-6655
Updated: Monday, April 13, 2020
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Protection Agreement Benefits Authorization (Food Loss, No Lemon Guarantee)
Updated: Monday, April 13, 2020
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Can accessories be rung on a PA replacement
Updated: Monday, April 13, 2020
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Store can’t ring delivery/installation on the sale with PA replacement
Updated: Monday, April 13, 2020
Store Stock Repair (1 articles)
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Item Not Available in Store Stock Servicing Website to Create Service Order
Updated: Wednesday, April 15, 2020 store stock servicing
HTS-Inventory: Tools & Automotive
Availability-Customer Orders (HFM & RSOS) (1 articles)
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How to Look Up an Order in SCIM
Wednesday, July 26, 2017
HTS-Logistics
Hybrid Delivery (1 articles)
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Hybrid Delivery and Installation on Sears.com
new
Thursday, April 8, 2021 hybrid delivery installation sears.com
Truck Issues (Logistics) (2 articles)
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Costco/Innovel OTM login
new
Monday, April 12, 2021
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Innovel Truck Schedule and Delivery Days
Monday, July 9, 2018
HTS-Marketing
Ad Giants (Asset Availability-Login) (1 articles)
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AdGiant Password/Login Issues
Tuesday, September 5, 2017
Social Media (Facebook-Twitter) (4 articles)
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Can't remember the Facebook log in (user or password)
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Duplicate Facebook Page
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How do I know if my store has a Facebook page
facebook
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How to become a Facebook Admin
Updated: Thursday, June 8, 2017
HTS-Merchandising: Tools & Automotive
Gift Bar (1 articles)
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2020 Holiday Gift Bar
Monday, October 26, 2020 2020 holiday gift bar
HTS-Operations
Craftsman Warranty Exchanges (1 articles)
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Craftsman Tool Exchange Process
Updated: Monday, May 11, 2020
CRC-RTV Process (1 articles)
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ASN issues when scheduling RTV pick-up on GENCO website
Friday, February 5, 2021
Gift Cards (1 articles)
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Discontinuation of 3rd Party Gift Cards
Wednesday, July 12, 2017
Password Issues (1 articles)
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Password Reset - Enterprise ID/Email
Updated: Sunday, December 13, 2020 email enterprise id expired log in login password username
POS Ringing Processes (4 articles)
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ROR/HFM Removal
Sunday, August 4, 2019
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Gift Receipts
Tuesday, November 8, 2016
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RSOS Special Orders- Direct to Customer ringing instructions
Wednesday, November 2, 2016
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Where can I find my barcodes?
Updated: Friday, April 29, 2016
Sears Credit-Leasing-SYWR (10 articles)
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Lease It -Support Numbers
Updated: Monday, April 16, 2018 lease support
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Complying with the Telephone Consumer Protection Act (TCPA)
Monday, May 22, 2017
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Sears MasterCard & Sears Card Statements from Citi
Monday, May 22, 2017
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Leasing 991 Items in HTS / HAS (Rev. 03/16/17)
Updated: Friday, April 14, 2017
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PAs & Sears MasterCard / Sears Card Credit Limits
Thursday, February 23, 2017 credit limits
Supplies - Fixtures (5 articles)
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Supplies -Receipt Tape Ordering
Updated: Friday, April 17, 2020
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Cleaning the NEC Printers
Updated: Wednesday, November 29, 2017
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Hardware repair out of warranty
Friday, August 26, 2016
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Supplies -Owner Reimbursment
Updated: Wednesday, May 6, 2020 commission statement monthly staples advantage site supplies
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Lexmark Printer Servicing / Toner Replenishment (FlexPrint)
Updated: Tuesday, July 14, 2020 flexprint flexprint customer service lexmark lexmark repairs toner order toner ordering
Refunds (returns-cancellations-sales adjusts) (2 articles)
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Bulk Item Not Delivered or Returned: POS Process
Thursday, March 10, 2016
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How do I research or correct a Mail Bank?
Updated: Tuesday, December 10, 2019 mail bank check
Reports (1 articles)
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Replenishment Report NPOS785 -Turn Off
Updated: Friday, January 8, 2021 reporting
z All Other Issues (1 articles)
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OMS Stuck Orders -Review Reporting in Tableau
Tuesday, October 20, 2020 0 h.com
HTS-Ops Support
Payment Errors (1 articles)
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Transaction Rang on register 778 by corporate caused posted cash to be short in store 3723
Friday, December 7, 2018
HTS-Owner Income
Commission Statement (1 articles)
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Commission Statement
Monday, April 27, 2020
Commission Questions (1 articles)
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Commission Rates
Monday, April 27, 2020
HTS-Reporting
Reporting Issues/Questions (1 articles)
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Report -Reprinting
Tuesday, July 21, 2020 open hfm reprint reports
HTS -Sears.com Escalation
Store Facing (1 articles)
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Fusion Support Updates
Updated: Monday, June 26, 2017
Disabled
Signing System (ECS/RES) (4 articles)
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Why are my print
margins not aligned?
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Why won’t my print queue clear?
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Where do I go for RES Help?
Updated: Monday, November 7, 2016
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How do I Create a Store Hours Sign in RES?
Hometown Apps User Voice
11votes |
New Claims and Credit PortalSuggested 8/14/2020 Considering
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8votes |
Customer Order Inquiry - Real-Time DOS IntegrationSuggested 10/15/2020 Considering
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7votes |
New HometownConnectPortalSuggested 8/14/2020 In progress
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6votes |
Store Visits AppSuggested 10/15/2020 Considering
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5votes |
Customer Escalations - Store Notifications on Creation or Customer ContactSuggested 8/11/2020 In progress
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address (1)
carry-in repair item (1)
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credit limits (1)
email (1)
enterprise id (1)
expired (1)
facebook (1)
flexprint (1)
flexprint customer service (1)
h.com (1)
help ticket (1)
hybrid delivery (1)
installation (1)
lease (2)
leasing (1)
lexmark (1)
lexmark repairs (1)
links (1)
log in (1)
login (1)
mail bank check (1)
open hfm (1)
pace rewards (1)
password (1)
phone (1)
quick links (1)
reporting (1)
reprint reports (1)
sears.com (1)
staples advantage site (1)
store hours (1)
store stock servicing (1)
supplies (1)
support (1)
toner order (1)
toner ordering (1)
username (1)
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