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!Tips! (1 articles)
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Help Ticket Tips!
Monday, May 4, 2020 help ticket
Hometown Support (5 articles)
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Store Info Updates - Hours, Address, Phone
Updated: Monday, May 18, 2020 address phone store hours
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Important Links
Updated: Tuesday, May 12, 2020 links quick links
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Report Codes
Updated: Friday, January 6, 2017
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SHOS Support Access Help
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How do I Create/View Support Tickets via SHOS Support?
HTS-Home Services (Installation, Product Repair)
Carry-In Repair (1 articles)
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How to Create Carry-In Service Orders
Updated: Wednesday, April 15, 2020 carry-in repair item
In-Home Repair (1 articles)
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Repair Services Escalation Reference Guide
Updated: Wednesday, April 15, 2020
Installation (1 articles)
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Installation - Innovel Installation Escalations
Monday, April 27, 2020
Protection Agreements-PA Replacements (7 articles)
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Refunding Protection Agreements for Deceased Customers
Thursday, May 5, 2016
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Protection Agreement (PA) Help Desk - 1-800-827-6655
Updated: Monday, April 13, 2020
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Protection Agreement Benefits Authorization (Food Loss, No Lemon Guarantee)
Updated: Monday, April 13, 2020
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Can accessories be rung on a PA replacement
Updated: Monday, April 13, 2020
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Store can’t ring delivery/installation on the sale with PA replacement
Updated: Monday, April 13, 2020
Store Stock Repair (1 articles)
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Item Not Available in Store Stock Servicing Website to Create Service Order
Updated: Wednesday, April 15, 2020 store stock servicing
HTS-Inventory: Tools & Automotive
Availability-Customer Orders (HFM & RSOS) (1 articles)
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How to Look Up an Order in SCIM
Wednesday, July 26, 2017
HTS-Logistics
Hybrid Delivery (2 articles)
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Hybrid Delivery -Request The Delivery Manifest (Preliminary and Final)
Friday, April 17, 2020 hybrid
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Hybrid Delivery -Closing Orders
Updated: Friday, April 17, 2020
Truck Issues (Logistics) (1 articles)
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Innovel Truck Schedule and Delivery Days
Monday, July 9, 2018
HTS-Marketing
Social Media (Facebook-Twitter) (4 articles)
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Can't remember the Facebook log in (user or password)
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Duplicate Facebook Page
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How do I know if my store has a Facebook page
facebook
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How to become a Facebook Admin
Updated: Thursday, June 8, 2017
HTS-Operations
Craftsman Warranty Exchanges (1 articles)
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Craftsman Tool Exchange Process
Updated: Monday, May 11, 2020
Gift Cards (1 articles)
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Discontinuation of 3rd Party Gift Cards
Wednesday, July 12, 2017
Password Issues (1 articles)
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Password Reset - Enterprise ID/Email
Thursday, June 4, 2020 email enterprise id expired log in login password username
POS Ringing Processes (3 articles)
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ROR/HFM Removal
Sunday, August 4, 2019
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Gift Receipts
Tuesday, November 8, 2016
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Where can I find my barcodes?
Updated: Friday, April 29, 2016
Sears Credit-Leasing-SYWR (2 articles)
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Sears Commercial One Accounts
Updated: Wednesday, May 6, 2020
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Lease It -PACE Rewards for Sale People
Updated: Tuesday, May 12, 2020 lease leasing pace rewards
Supplies - Fixtures (6 articles)
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Supplies -NEC Register Ribbon / Ink
Updated: Wednesday, May 6, 2020 nec ribbon for register register ribbon regsiter ink
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Supplies -Toner Ordering (DSM)
Updated: Friday, April 17, 2020 dsm printer supplies toner
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Supplies -Receipt Tape Ordering
Updated: Friday, April 17, 2020
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Cleaning the NEC Printers
Updated: Wednesday, November 29, 2017
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Supplies -Owner Reimbursment
Updated: Wednesday, May 6, 2020 commission statement monthly staples advantage site supplies
Refunds (returns-cancellations-sales adjusts) (2 articles)
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Bulk Item Not Delivered or Returned: POS Process
Thursday, March 10, 2016
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How do I research or correct a Mail Bank?
Updated: Tuesday, December 10, 2019 mail bank check
HTS-Ops Support
Payment Errors (1 articles)
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Transaction Rang on register 778 by corporate caused posted cash to be short in store 3723
Friday, December 7, 2018
HTS-Owner Income
Commission Statement (1 articles)
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Commission Statement
Monday, April 27, 2020
Commission Questions (1 articles)
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Commission Rates
Monday, April 27, 2020
Disabled
Signing System (ECS/RES) (4 articles)
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Why are my print
margins not aligned?
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Why won’t my print queue clear?
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Where do I go for RES Help?
Updated: Monday, November 7, 2016
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How do I Create a Store Hours Sign in RES?
Picture Station (1 articles)
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Picture Station (Outlet) -FAQs
Updated: Wednesday, July 12, 2017 camera picture station
Shop Your Way Rewards (SYWR) (4 articles)
Sears Credit (3 articles)
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Complying with the Telephone Consumer Protection Act (TCPA)
Monday, May 22, 2017
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Sears MasterCard & Sears Card Statements from Citi
Monday, May 22, 2017
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PAs & Sears MasterCard / Sears Card Credit Limits
Thursday, February 23, 2017 credit limits
SO Date or Quantity Changes (1 articles)
SPP Home Appliances (1 articles)
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Order Status - 093221309484
Sunday, April 7, 2019
SHO Launchpad (6 articles)
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SHO Launch Pad Managers User Guide Non-Company Stores
Wednesday, May 16, 2018
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Launch Pad Managers Guide Company Stores
Wednesday, May 16, 2018
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SHO Launchpad
Friday, September 1, 2017
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First Time Launchpad Login and Account Set Up
Thursday, July 6, 2017
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How to Unlock and Reset a SHO Launchpad Password
Thursday, July 6, 2017
Ideas forum
6votes |
sho celebrationSuggested 10/9/2018 New
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1votes |
hometown and sears online ordersSuggested 2 days ago New
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1votes |
Checks in cash RegistersSuggested 2/24/2020 New
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camera (1)
carry-in repair item (1)
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credit limits (1)
dsm (1)
email (1)
enterprise id (1)
expired (1)
facebook (1)
flexprint (1)
help ticket (1)
hybrid (1)
lease (1)
leasing (1)
lexmark (1)
links (1)
log in (1)
login (1)
mail bank check (1)
nec ribbon for register (1)
pace rewards (1)
password (1)
phone (1)
picture station (1)
printer (1)
quick links (1)
register ribbon (1)
regsiter ink (1)
staples advantage site (1)
store hours (1)
store stock servicing (1)
supplies (2)
toner (1)
toner order (1)
username (1)
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